Quote:
Originally Posted by michaelahess
My issue is my remoteness. Closest Subaru dealer is 3 hours away. If my car develops the issue, will they allow my local Toyota dealer to fix it, or truk the damn thing to the nearest dealer?
I knew this was a first MY vehicle, but it's also coming from Toyota and Subaru, two of the most reliable brands out there. I have rather high expectations of quality control. From what I'm seeing issues wise with these cars, they aren't being met.
I'm an engineer for a different field entirely. In our field we give RFO's (Reason for Outage) to our customers when we have failures. These won't divulge company secrets of course but they will explain why and what caused the problem as well as what steps are being taken to remedy the situation and prevent further issues. We loose business, get investigated by the government, you name it. We still do it, and generally speaking, it's not something that's very life threatening, like a car catching on fire could be.
Sure it takes time to find the cause, but if Toyota even said, "Once we figure out the exact cause and resolution, we will inform you." I would be happy. Then after their supply chain is in order they release the TSB or notice of the root cause.
They don't need to say "sensor Z from manufacturer P had a failure in the A," just a function of the blah blah subsystem was miscalibrated and caused an occasional massive nuclear explosion of blah blah blah with potential side affects of xyz.
That way you get a good idea of what the issue is, and you can make an informed decision about getting repairs done. Do I trailer it to the dealer 3 hours away, can I safely drive it that far, should I get the manufacturer to deal with everything up until the point where the car is back in my driveway?
From what I've read in this thread, it sounds like the problem has been isolated and is being fixed. At this point they sure as hell should know the expected VIN's that could face this issue and notify those owners to get the vehicle in to be checked out.
OK done ranting, obviously I believe in transparency and sharing patents  |
I can understand where you are coming from and the frustration, however RFO's and similar such audits are a component of a service oriented business, ITIL framework. The problems with the cars still fall into the Manufacturing business ISO compliance framework at this time. The discovery, identification, resolution, and procedural audits all take time to do thoroughly and properly. No sense in sending out an RFO that ends up being completely inaccurate right?
Yes, they WILL tow your car, definitely free of charge, to your nearest dealer or if youd like, you can contact your customer service representative and they would be more than happy to assist with arranging transport of your car.
From everything I have seen, read, been told, researched, they are doing more than due diligence in responding to the problem. It is not economically viable for a total recall of all cars sold. This is not a product wide problem, im sure we can agree to that as not ALL cars sold have this problem, this could change, though doubtful. There simply HAS to be a common factor to the vehicles displaying the error, and this is what they need to find for a definitive plan of action. Once that is established, then they will release a statement, bulletin, or some other method of displaying their version of your RFO as it is passed into the service facing architecture.
For reference, here is the customer service contact information for the respective companies. I hope we can all find closure to this problem quickly and cooperatively.
http://www.scion.com/contact/
customer service phone #: 1.866.70.SCION
https://www.subaru.com/shopping-tools/contact-us.html
Customer service phone #: 1-800-SUBARU3