Quote:
Originally Posted by TurnOne
Got the picture from the dealer. They said it was from the cover. They aren't going to replace the cover despite chipping a small piece off during removal.
Service guy called and said car is back together and running. They want to drive it 50 miles (to his house and back) to make sure it won't reappear.
Chris |
That's awesome. Brand new design. First model year. Customers willing to take a chance on you. Hm, what to do, what to do...I know, save $100 by not installing a new part.
Rage. Just rage. I didn't think this level of basic disrespect was possible.
Even if it's unnecessary on an engineering level, it's the cheapest goodwill you'll ever buy to just
take care of the damn customer. You know what makes the first guys in line for a new product special? They're the true believers. You take care of your true believers, because they're walking, talking advertisements who pay you money for the privilege.
Idiots.