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I worked in the customer service industry about 7 years so I may be biased. I'm not generally an uptight person, but I did pride myself in providing good service when I was in a similar sales/service position. It makes the experience better. If I was in scenario #1, I wouldn't be a ass to the sales person, but I would wonder where the heck the information went. When you spend time doing something it's natural to feel like it was a waste if you have to do it all over again.
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