Quote:
Originally Posted by raul
Well, here's the thing about that. Say you used the configurator and built exactly what you wanted, tell me which experience sounds the best to you:
1. Hello Mr. Customer, I have here that you want a Scion FR-S, with a manual transmission, Bespoke, in Whiteout. Is that correct?
2. Hello Mr. Customer, so what car were you looking at? What tramission? What color? What options? (and all this without mentioning your configurator choices)
There's a difference between covering your ass and simply being annoying by asking the exact same questions twice. In the first scenario, I would feel at ease knowing that they got my information, in the second scenario I would be asking myself: "WTF didn't I already give this information to them?".
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Geez man, how uptight are people. I don't care if I get asked the questions despite the online setup. I was asked twice. I wasn't in a hurry to get out of there or anything.
We all have some serious white-girl problems.