Quote:
Originally Posted by Marrk
Normally, I would share your cynicism. And I may yet. But, as I say, there appears to be some evidence that they are working things through.
This is a complicated marketing and engineering and manufacturing problem. For example, for those of you who are angry because Toyota has not "gone public" or at least TSB-ed the issue, one explanation that I heard was that the steps go like this: 1) research and identify the problem; 2) develop a fix; 3) manufacture new parts (if necessary); 4) get the new parts to the assembly line and make sure that no more new cars are produced with the problem parts; 5) get the new parts stocked in warehouses in every country; 6) then issue the TSB. If this is accurate, you can see how hard this would be to accomplish in three months. If they are revising TSBs (ex.: put in the hard parts, don't put in the hard parts), it shows that they are rushing to meet customer expectations, not trying to hang customers out to dry.
As for regretting that you didn't buy another car that you could have gotten a better deal on: You're kidding, right? You mean you did not know that this was the first model year? Of course there are going to be problems this year and probably in MY 2014. That's how it goes. However, if this and the HPFP are the only big problems that develop, I say we're lucky.
As for other mfrs. and their customer service: I like Honda cars. I'd much rather but a Honda than a Toyota. But I don't kid myself that Honda is going to treat me any better than any other modern company. BMW? Lexus? I'll see it when I believe it.
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What does HPFP stand for (I'm kinda slow sometimes)...
And am I kidding? F#%K No! There's a huge difference between accepting the possibility of a problem and knowing that one actually exists.
As for BMW, my comment was truthful under my experience. For example at a BMW dealer regardless of whether or not the repair was covered under the warranty or not, they always gave me a free loner car. They always had the parts for their maintenance services on site.
Compare this to Toyota; I told my service writer that I wanted to get a loaner because car was going to be in shop for two weeks, he looked at me like I had two heads. I actually got a loaner when the words, "I want to speak to your general manager" were spoken. Earlier that same week I went in for an oil change. I was there for two hours because they had to drive to a different dealership for the part; they didn't have the oil filter for a car I had just purchased from that dealer.
BMW? Lexus? Actually own one and you'll see how good the service exprence really is.