Quote:
Originally Posted by ngabdala
A dealership is geared toward sales. He will tell you what you want to hear. It's a matter of if his response is true or not.
In sales, on any product just not cars, a potential customer's objections are given an answer true/false resulting in a sale.
Sales can not be made when a customer has objections. Objections thrive when resisted/dismissed and perish when they are addressed.
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they will just generally refer you to service,and drop the ball! sales should care but to prove your point,they DON'T! the hand they play, is the car is in very high demand,and leave you to your own devices!..just sayin'
Quote:
Originally Posted by Books
This needs to be done. Most of the time the dealer knows as much as we do and many aren't even aware of the issue. This letter will only bring the dealer up to speed.
My FR-S is at the shop as of yesterday and I believe I was the first one to come in with an issue (of the few they sold so far).
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yes this is sometimes true!.i just checked yesterday with a service manager from nashua toyota,and his screen tells him that there are ''zero" (t.s.b's) on this car,and i saw this info for myself!..go figure!
Quote:
Originally Posted by celica73
If I were the dealership manager I would just send your deposit back without comment. Concerns or not, you come across as a customer that will be nothing but problems.
Since "The customer is always right," the best solution here is to make sure you aren't a customer.
Just because you read something on the internet doesn't make it true.
true pass it up the line! give ya your money back,and sell the car anyway!
scuttlebutt says turnover on this car is approx. 9 days in the industry.this comin' directly from the dealers!
Scott
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Quote:
Originally Posted by Rampage
LOL. You may be right. The question is: Are you just going to roll over and play dead if your new car starts acting up?
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consumer protection division of your state's attorney general's office is where your complaint should be if you have exhausted all options with the dealer!..just sayin'