Quote:
Originally Posted by Deslock
Hundreds? What is your source for that?
He should've let you know that though his dealership hasn't seen any of these problems, he'd forward your concerns to Subaru. Otherwise, his response is pretty reasonable: it seems straight forward and is personalized... a cookie cutter response would've been better written, and had less rambling 
Though his 99% comment is hyperbolic, his general point is correct: online forums are a wonderful resource, but there's a lot of worthless and inaccurate minutia to sift through.
Also, I'm not sure why you think he's either unaware of these issues (that seems obvious) or he's calling you a liar. At no point did he accuse you of anything and I'm surprised your reaction was so defensive. Either he was unaware of these issues or he's a liar (I expect it's the former).
The second reply you received was definitely cookie cutter. That you were happier with that (than you were with the original reply) underscores why big companies usually send cookie cutter responses rather than more personalized responses (unfortunately). |
This is why I generally dislike starting a post, it gets people too worked up. Including myself. The calling me a liar bit is more like a joke and abit of a disbelief on my part initially on how he's never heard of it. After a few forum members pointed out it somethings, I put myself in their shoes and could see how: For e.g a troubleshooting TSB for the CEL issue was recently pulled...(info from this forum, I didn't come up with that one), which could be why he and his service managers don't see anything.
BOTH replies from dealership and SOA are cookie cutterish any way you looked at it. But the fact that one source says they didn't know about it (fair enough) and the other one says "We are are aware of these concerns and are working on it through processes yada yada...", then its a no-brainer why I would be "happy" (more like relieved, glad) big SOA is admitting (sort of) to this and a solution is on the way.
For those keen on statistics.....Hundreds is conservative estimate with all the known issues combined. I should had been more specific, it is approaching 100 on the CEL issue alone. The CEL list on one of the links I provided is now approaching 80. There are couple more blogs online, YouTube online with cars (mostly FRSs) with same issue, there are two other separate BRZ or FRS forum websites recording similar issues.
Peace out guys...I will provide an update here or the TSB once I hear back from SOA when they have a more permanent fix on the engine issues/CEL issues.