Quote:
Originally Posted by TanMan
occurs at varying intervals and mileage across multiple cars (hundreds).
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Hundreds? What is your source for that?
Quote:
Originally Posted by TanMan
The Owner/Manager responded and UNFORTUNATELY, it IS a cookie cutter response or, bullpoop as some of you may call it, albeit very diplomatic one. Here is the first paragraph:
" In all honesty, I have not seen nor heard of any issues whatsoever with BRZ products. We have sold approximately 15 to date (the most in the Southwest) and not one has come into the dealership for any repair whatsoever... let alone those you described below. I'm at a complete loss as to what people are indicating about the car. If there were vehicle issues, I would be open and honest... however, a lack of any issues has been our experience. Furthermore, I would be EXTREMELY cautious in utilizing any online forums for technical expertise or decision making... My experience in the forums is 99% of what's stated is misrepresented, assumptions, and/or outright mistruths when it comes to any sense or understanding of the technical operation of vehicles (I read these forums from time to time and cringe at the information published to be fact when it is truly pure speculation without a justifiable basis)."
So here's the dealio. I am rather disappointed with this response. Either the owner/manager is outright unaware that the BRZ has these issues or he is calling me a liar. I think my mind is already made up but something in me feel this isn't right and I will be sending a response soon.
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He should've let you know that though his dealership hasn't seen any of these problems, he'd forward your concerns to Subaru. Otherwise, his response is pretty reasonable: it seems straight forward and is personalized... a cookie cutter response would've been better written, and had less rambling
Though his 99% comment is hyperbolic, his general point is correct: online forums are a wonderful resource, but there's a lot of worthless and inaccurate minutia to sift through.
Also, I'm not sure why you think he's either unaware of these issues (that seems obvious) or he's calling you a liar. At no point did he accuse you of anything and I'm surprised your reaction was so defensive. Either he was unaware of these issues or he's a liar (I expect it's the former).
The second reply you received was definitely cookie cutter. That you were happier with that (than you were with the original reply) underscores why big companies usually send cookie cutter responses rather than more personalized responses (unfortunately).