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I could see them wondering wtf the x was and trying to cover it for you somehow.
You noticed it before you got the receipt or after? A good advisor should have handed you the receipt and said, we didn't have the correct filter so we weren't able to change it. If you looked the car over beforehand (when you arrived to the lot) then went in angry, there really wasn't a chance. Even if I've looked the car over, I usually complete the transaction (play dumb) then take issue.
I'm not saying you should stand around and toe tap but service has a waiting room for a reason, if people are having mileage put on their vehicles, I would suggest you make time to wait. At least until you're comfortable with the dealer relationship.
Remember new mechanics need to earn enough hours to become ASE certified. Garages have them do the crap tasks or play second fiddle during bigger things until they have those hours. A novice probably changed your oil so you got a novice's level of attention. Still no excuse but something to keep in mind.
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