*UPDATE folks*
I could not find a Subie Corporate email to fwd the questions but sent a feedback form anyways from Subie's website. This is their response this morning. Note words in bold are the kind of response anyone could expect from a proactive company....
To ________
From:
CustDlrServices@subaru.comSent:Fri 9/14/12 6:22 AMTo:
Dear ___ Tan:
Thank you for visiting the Subaru Web site and for your order of a BRZ through Subaru ________.
We understand the concerns you have with the reports online of concerns with 2013 BRZ vehicles. Your message has been documented in our Customer/Dealer Services database. This will allow for your message to be properly reviewed, tracked and considered by our Product Management Department. Subaru is always striving to improve upon our products and appreciates when our customers bring their interests and concerns to our attention.
Subaru is aware of these concerns through our processes briefly noted below. We are working to resolve all issues at the dealership and factory levels. This work, as you can imagine, is ongoing and not reserved to BRZ vehicles. When we become aware of recurring concerns with a model or model line, we research and identify the issues, which prompts the necessary repairs.
As a company, we carefully monitor warranty claims, parts needs, dealer contacts, customers contacts to us directly and quality survey comments to watch for any trends or concerns that can lead to customer dissatisfaction. The process we have established works well for us and in turn, it is helpful to our customers.
While the information presented at internet sites in broad, our needs are a bit more specific than what is supplied there. For example, we would need to track vehicle identification numbers (for production dates, etc.). An open public posting forum is not the best place for a customer to keep this information in the interest of safety and privacy.
Subaru is very committed to customer satisfaction. Should you have any concerns with your BRZ, please be sure to advise us and most importantly, your Subaru dealer.
Thank you again, ______, for your time and feedback.
Sincerely,
John J. Mergen
Subaru of America, Inc.
Customer/Dealer Services Department
1-800-SUBARU3 (1-800-782-2783)
Service Request #1-20896xxxxxxx
... somewhat cookie-cutterish but the fact that they state "We are aware and are working on this issue." is enough for me at this point.
