Quote:
Originally Posted by whitejdm
My issue is your letter specifically highlights the problems dealerships have to deal with in regards to managing customer expectations.
Asking the dealership to cover your payments while the car is down is just plain silly, is it their fault you needed a loan to purchase the car? If your fifteen thousand dollar stereo needs to be sent out for warrany work does the company compensate you for the lost time? That holds true for any product.
I also enjoyed: "I'm a potential customer and how you respond to this issue you've probably never heard of to a customer you've never met, on a car you haven't sold yet will determine if I take back my refundable deposit"
"angry" may not have been accurate, but just as their response tells you about the dealer, the letter tells them what kind of a customer you'll be.
Meanwhile, I can't wait to get my car come what may.
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I don't really care about what you take issues with. I've already explained my rational. The points in which you highlight are actual dealership compensations for some of the forum members here afflicted with the CEL issue. Do a search, I didn't just pull that one out of my ass. If certian Scion dealerships can do that for their customers, why could'nt Subaru? Again, its the level of customer service one can expect...being a potential, ne'er seen before face or not, that is not the point.