Quote:
Originally Posted by TanMan
As such, I would like to know:
1) 1) Given these widely known issues across different states and dealerships, what level of support (aside from factory warranty) can I expect from Subaru ______should my BRZ be afflicted with the engine issues noted above? (i.e loaner car, payment reimbursements should the brand new car be out for more than a month etc, and/or possible car replacement if affected and multiple earnest repair attempts are futile).
2) 2) Has the Gunma factory in Japan isolated the engine problems and are proactively replacing defective parts at the assembly line, preventing these issues for new deliveries due later this year?
I hope you can understand, as enthused I am about the BRZ / FRS, I simply cannot justify spending $32K OTR on a brand new car with such significant issues without the above two concerns properly addressed. Respectfully, I hinge my decision to cancel my order (and have my refundable deposit returned to my card) on Subaru ______’s position to this matter.
Sincerely,
__________
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My issue is your letter specifically highlights the problems dealerships have to deal with in regards to managing customer expectations.
Asking the dealership to cover your payments while the car is down is just plain silly, is it their fault you needed a loan to purchase the car? If your fifteen thousand dollar stereo needs to be sent out for warrany work does the company compensate you for the lost time? That holds true for any product.
I also enjoyed: "I'm a potential customer and how you respond to this issue you've probably never heard of to a customer you've never met, on a car you haven't sold yet will determine if I take back my refundable deposit"
"angry" may not have been accurate, but just as their response tells you about the dealer, the letter tells them what kind of a customer you'll be.
Meanwhile, I can't wait to get my car come what may.