Quote:
Originally Posted by whitejdm
Totally agree with Ashtray, have consumers deteriorated to the point where they're sending angry letters on products they haven't even purchased yet? People are acting like this car is already off warranty and everyone is getting screwed by the evil dealerships. First run cars almost always have teething problems. 458 Italias are still burning to the ground for crying out loud hahaha
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Which part of my letter did you find "angry"? I didn't say hey, once a CEL comes on, You'd better COMPENSATE ME ASAP! Like I mentioned at the start and in the letter to the manager, I am a fan of this car. You can say the letter is written more from a "concerned fan" point of view. Hey, can you tell us what's going on?
I do not see this as a deterioration of character as you wrote, more like an evolution of customer/company communications. Turbowned made a good point that there can be a crap shoot as to which dealership have these CEL cases brought in and that is fine, I can believe that given the low production numbers. And even if this issue isn't widespread, a 1% failure rate is pretty bad for a brand new car. Like I had emphasized, I don't care about minor things, squeaks, rattles....malfuctioning navi but if the car is having any chance of being incapacitated for months due to engine issues, then hell yea I would like to know more! 75 reported cases on this forum is enough to raise a concern, I'm sure most of you can agree if it is YOUR car.
The dealership's response can also help you gauge how your post sale experience will be with them. There are ones that will go above and beyond for their customers. There are ones who are just well, CYA average kinda company. So did I regret sending the letter? Not a bit, because in the process, I've learned more from the interaction, whether with the dealership or with some of the most helpful and open minded forum members here.( Hint: its definitely not you.
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