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Have you scheduled a time to take the car in to get this stuff installed? I bought a KARR alarm with my FRS, and they scheduled a time for me to drop the car off (also got window tint) and they did the alarm install for free, since it was already billed in the finance of the vehicle, and all I paid for was the tint.
This looks like you bought dealer accessories (ie stuff not installed at the factory) and are now complaining that they aren't there, while the dealership is telling you that you have to bring the car in to have them installed. If they bill you AGAIN for the install, then I'd complain, otherwise, take the car in and get your stuff installed.
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