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Folks, thanks for all your inputs, both the supporters of the letter and the naysayers. I don't have time arguing my rational for those of you who see this as pointless as others here like Sho, Rampage, Subienate and ngab have typed the responses right off my fingertips and I could not have argued better but both sides have valid points!
This is what you guys are here for:
The Owner/Manager responded and UNFORTUNATELY, it IS a cookie cutter response or, bullpoop as some of you may call it, albeit very diplomatic one. Here is the first paragraph:
" In all honesty, I have not seen nor heard of any issues whatsoever with BRZ products. We have sold approximately 15 to date (the most in the Southwest) and not one has come into the dealership for any repair whatsoever... let alone those you described below. I'm at a complete loss as to what people are indicating about the car. If there were vehicle issues, I would be open and honest... however, a lack of any issues has been our experience. Furthermore, I would be EXTREMELY cautious in utilizing any online forums for technical expertise or decision making... My experience in the forums is 99% of what's stated is misrepresented, assumptions, and/or outright mistruths when it comes to any sense or understanding of the technical operation of vehicles (I read these forums from time to time and cringe at the information published to be fact when it is truly pure speculation without a justifiable basis)."
So here's the dealio. I am rather disappointed with this response. Either the owner/manager is outright unaware that the BRZ has these issues or he is calling me a liar. I think my mind is already made up but something in me feel this isn't right and I will be sending a response soon. Here's where I will need your help:
1) For those of you who are experiencing the CEL and other major engine issues, would you be so kind as to provide your name and the dealership (Subaru or SCion) that is doing your warranty work? I am particularly interested to see who has brought their car in, here in the East valley of Phoenix AZ.
2) Can anyone provide actual TSB or work order numbers that I can help the manager reference? We need to proof this is the real world we are talking about. As you all know, everything you see in this forum is covered in "mistruths". (end of sarcasm)
(And no, I don't have time to SEARCH, as I have other real world issues that will need my attention tonight....I want real case or TSB # when your car has actually being brought in...by the real world you (?) Kidding aside, I need real references!
3) I am a noob here, so if you have friends on here (or in the real world ) who are having this CEL, engine shudder, loss of power, rough idle nightmare, please point them to this thread or PM me.
Lastly, anyone has a direct contact email to someone higher up in corporate Subaru? Let me know. The last I searched on Subaru's website, the "contact us" page simply took me to a "Feedback" form which I think, will stop right at the customer service level and won't go any higher.
Thanks
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