Quote:
Originally Posted by DSTL
I'm kind of confused. Are you a paying customer who participated in the group buy or sent John any $, or we're you trying to get him to assist the guys you hired to do a custom turbo build mid-way into the project? I understand your frustration having the car in the shop so long, but I don't remember him being a part of the initial build. Just trying to figure out what's going on here with the talk of "blacklisting". Maybe I missed something.
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He has a turbo tune that I had money in hand to buy. He also was trying his hardest to divert me from using another forum members cable here just down the street from me. That would allow me to not even bother you guys on the list and do some of you and John a favor of not adding yet another name to the list. All I needed from him was just the same as you guys, the tune file, the license, and just some datalogging.
The blacklisting has little to do with my personal case, I am part of a at least a few different people that have been disrespected, been denied tuning access, moved to the bottom of a list, been flipped out on, and others. I'm only saying all of this because I'm not forced to use his tuning solution anymore. Otherwise I wouldn't have said anything for fear that he wouldn't give us the tune. He knows that he has the ONLY tuning solution out right now so he can deal with this however he wants. I'm just here to say that he's been going about the customer service ALL WRONG. Let's not focus on my personal issue, but more on the way he's been handling multiple customers including myself.