Quote:
Originally Posted by michaelshull
I spoke to Clayton at Scion Customer Center today as well as my dealer.
My dealer said the car was fine to drive even though the Check Engine light is likely to come back on. I disagreed and told them to fix the car and i was keeping my Rav4 Sport (nice since most toyota's rentals suck). Why should I drive a car that can't hold an idle speed? They are still paying for the rental.
Scion Customer center has no update. No fix. No news. told them there are a lot of customers having the issue. He mentioned that they are considering (no promises of course) compensation/extended warranty. I will post what the offer is.
I mainly decided to have them keep the car because the longer it is in the shop unrepaired then the better it is to give back (and get my money back).
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My dealer tried to put me back into my car but when I called my rep he called the dealership and told them to keep me in the rental. Personally I would push for the extended warranty since it is pretty much free for Toyota/Scion unless you need to use it.
I also pushed the fact that if I am without my car for close to a month or over a month I expected them to credit me payments which the rep told me could be done if needed.
You may just need to push a little not saying be mean or an ass but talk to the rep and let them know what you expect to be done to make the situation right.