Quote:
Originally Posted by serial gixxer
Couldn't agree more. It was on a Saturday when I was almost finished installing my Airaid intake when I realized the elbow did not fit the tube. I was pretty bummed as I could not finish my install and Airaid was closed. I decided to pm David here on the forum and he told me to contact customer service on Monday. On Monday, David did a follow up with me to make sure I was taken care of. After placing a call to Airaid, Mark told me he would overnight the new tube. The following afternoon, I received my new tube with some extra goodies and a handwritten thank you note from Mark and the whole Airaid team. Mark also gave me a follow up call to make sure I received everything. Man, with the multiple follow ups, prompt responses, extra goodies and sincere apologies, these guys have their customer service skills in check.
As for AJUSA, these guys sure made my transaction a smooth and simple one. I have no doubt that if I ever had an issue, these guys would take care of me without hesitation.
What a great bunch of folks to deal with. 10's all across the board from me!
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I received my updated air tube today (sept 5) after a PM sent over the weekend!
Having dealership change oil, gear oil, and diff oil tomorrow. Airaid install next.