[soconfoozed]

Well, apparently the main office suffered a utility strike nearby and didn't have phone service until just now. It happens.

Anyway, "week of 9/10" is when the ECU will ship from Japan. Which, with my luck thusfar, means 9/14, and maybe it gets here 9/18.

I thanked my CSR and asked for his boss to call me, so hopefully I find myself at yet another tier of customer service tomorrow AM.

One thing I really haven't developed a good sense for is what level of empowerment the customer service folks actually have to resolve my issue...it sure doesn't feel like much.

I wonder how they track outstanding cases and choose what to spend time on. With the number of things they've tried at this point and their continued inability to resolve the issue, shouldn't my case be more interesting? Why do I keep needing to fight for attention?

Crummy. Hopefully tomorrow will be better.