[Synack]

You guys are expecting high efficiency and production from a low volume company. They aren't used to the incredible amounts of sales that the FR-S provided them. Not to mention a lot of the dealerships aren't installing them correctly and they have been working to perfect installation instructions so dealers can't screw it up. Their customer service also has been focusing on customers with improperly installed kits, that takes time with very few people working at their company. They also have been having shipping issues due to the volume of orders they've received. They are trying to get it done right. It might not be fast and they might not be in quick contact with you but it will get done correctly, eventually. I recommend that you call them directly and speak to Young if you want updates. Maybe try and get an email conversation going so other people can get their phone calls in.

What I'm saying is Five Axis is a top notch company in products and customer service, so just wait and give them a chance because they haven't dealt with such a high volume of orders like this before. They're slammed.

Sent from my Nexus 7