Quote:
Originally Posted by ToyotaObsession
The game has changed. Dealers know it. Customer service is much more of a priority now. Not only can I find out everything I need to know before I show up. But if I'm treated poorly I can leave a bad review about them on any number of websites google, foursquare, yahoo, etc.
This idea that they will lie, cheat, and steal to make a buck has hurt them. Now they are paying for it and have had to increase customer satisfaction just to stay in business.
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For a Scion dealer? Maybe you can shop around in Hyundia, Kia, Scion dealership versus Lexus, Acura, Infiniti dealerships in your area to see what the real customer service is. You can leave millions of reviews on websites, but how many people will check google? Other people who are satisfied with customer service of that dealer(who like to leave a comment/review on the internet) will also counter your statement/comment.
I don't call it lying. They just use a concept "consumers don't know what they want, we tell then what they want." that concept might work a few years back, but as money has become tougher to earn, consumers has become more and more rational. They know exactly what they want and what will satisfy them most.
lastly, I would rather buy a car from the brand known as making bland and boring (matured) than get a car from a brand known as one of the highest percentage ricers in the automotive industry.