Quote:
Originally Posted by Justin.b
On the other hand, what do they have to win? Some customers aren't going to be satisfied. Even the ones who can be satisfied aren't going to run around the internet telling of their satisfaction with nearly the enthusiasm they posted about their unhappiness.
I'm still not quite sure why their initial offer to repair the vehicle wasn't acceptable. Now they're offering repair +extended warranty and credit, or an exchange for a new vehicle. I'd say toyota's gone pretty far to keep this guy happy - and they haven't succeeded yet.
-Justin
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I guess you have some good points too. However as Jalopnik have contacted the OP as said in a previous post Jalopnik is the kind of website that will tell the outcome, good or bad. It is true that people won't run around the internet spreading satisfaction, but if the customer isn't satisfied the customer will run around spreading bad news about the company.
Seeing how the OP updated saying accessories that are a one-time install that can't be removed then re-installed again like tints/clear-bra will be replaced makes everything seem more reasonable. However the OP still had to go through the trouble of reporting the incident then taking the time out of his daily life to go and deal with the situation.