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Tanuki · 08-21-2012, 01:07 PM

I gave my new point of contact a call to go through a few of the details in the letter. She was EXTREMELY nice to me and easy to talk to. I did not make any demands or additional requests, but only called to ask questions and gain clarification on the letter that I received yesterday.

Here are the questions that I asked regarding the situation as well as what Toyota's resolution would be for each:

Should I choose to keep the car and accept your compensation, what is the status of the vehicle history report? Because the car would be fixed through a National Toyota Entity, the work would be recorded on the vehicle's National History Report.

Should I choose the option of vehicle replacement with a potential 120 day wait, what would I drive in the mean time? The vehicle purchased would maintain in my possession until the replacement transaction occurred. Because the vehicle was financed through Toyota Financial, they would look at a collateral change (so I don't have to have an entirely new account set up) and I would treat the current FRS as my normal vehicle until the replacement came. I was also told that in the 23 years she has worked in her position at Toyota, this is the FIRST time that she has seen vehicle replacement offered. She had already looked at availability, and I would have to order the car (which I would rather do than to take whats on a lot for some reason). She did say that the 120 day wait is the extreme condition though and they want to set the expectation though it wont always be the case (I can wait 120 days, especially if I am driving their car in the meantime).

Point 3 in the letter (posted below) states that "You are required to pay all costs for additional accessories or options that were not on the original vehicle," Does this mean that the Clear Bra is not replaced along with the vehicle? This is somewhat of a CYA blanket statement. With items adhered to the vehicle (Bra/ Tint), the rules are different. It will be replaced, though who will do the work remains to be answered. Her responses led me to believe that whoever the dealership sublets their clear bra work to would do the job (which is A OK with me).

08-21-2012, 01:07 PM	#110
Tanuki Turtle Factory Join Date: Oct 2009 Drives: Mint M3 Location: PDX Posts: 1,286 Thanks: 1,021 Thanked 614 Times in 312 Posts Mentioned: 9 Post(s) Tagged: 1 Thread(s)	I gave my new point of contact a call to go through a few of the details in the letter. She was EXTREMELY nice to me and easy to talk to. I did not make any demands or additional requests, but only called to ask questions and gain clarification on the letter that I received yesterday. Here are the questions that I asked regarding the situation as well as what Toyota's resolution would be for each: Should I choose to keep the car and accept your compensation, what is the status of the vehicle history report? Because the car would be fixed through a National Toyota Entity, the work would be recorded on the vehicle's National History Report. Should I choose the option of vehicle replacement with a potential 120 day wait, what would I drive in the mean time? The vehicle purchased would maintain in my possession until the replacement transaction occurred. Because the vehicle was financed through Toyota Financial, they would look at a collateral change (so I don't have to have an entirely new account set up) and I would treat the current FRS as my normal vehicle until the replacement came. I was also told that in the 23 years she has worked in her position at Toyota, this is the FIRST time that she has seen vehicle replacement offered. She had already looked at availability, and I would have to order the car (which I would rather do than to take whats on a lot for some reason). She did say that the 120 day wait is the extreme condition though and they want to set the expectation though it wont always be the case (I can wait 120 days, especially if I am driving their car in the meantime). Point 3 in the letter (posted below) states that "You are required to pay all costs for additional accessories or options that were not on the original vehicle," Does this mean that the Clear Bra is not replaced along with the vehicle? This is somewhat of a CYA blanket statement. With items adhered to the vehicle (Bra/ Tint), the rules are different. It will be replaced, though who will do the work remains to be answered. Her responses led me to believe that whoever the dealership sublets their clear bra work to would do the job (which is A OK with me). Last edited by Tanuki; 08-21-2012 at 01:25 PM.