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Exactly. It is because of me and my diligence that anything is even happening. The fact that a car with that defect is even in my garage, is proof that Toyota wants to do the bare minimum. I will scan the letter in tomorrow, but you can definitely see that the way it is written puts a lot of weight on the non replacement option. I am planning to call in about this because where this is regional, the options can still be escalated. At a bare minimum, replace the bra with the car. How is purchasing the bra from a more experienced and higher regarded professional any different than purchasing through them? Why should that be refundable if they did the work, but no one else? If they'd gotten back to me in a timely manner, the bra wouldn't have even been installed.
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