Quote:
Originally Posted by Opie
I agree with this....call 1-800-SUBARU3 and get corporate involved...if that piece, weld, etc is part of the structure or crash worthiness of the car it could be a bigger issue than you think.
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Quote:
Originally Posted by ahausheer
I imagine if the OP were anal enough they could get a new car. Legally Scion cant sell a car with a known potential structural defect. A lawyer could have a field day with this (note: I hate lawyers) . Its a structural piece that's damaged, how can Scion prove the car meets crash test ratings or safety requirements since the test cars were not tested with this damaged piece in place. I think they are legally required to fix it, offer a new car, or put in writing that there is no loss of structural integrity.
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I have spoken with Scion corporate and told them that I would like vehicle replacement. The car has too few miles (I have owned it for about 2 weeks now) to be getting parts cut out etc. The car will be inspected by a body shop this Friday. I believe I have contacted all of the involved parties and made them aware of the defect as well as the my concerns.
How this is handled will either create a life long customer with a great testimonial, or just the opposite. So far they are doing great, assuming they are really listening. They did tell me they saw the pictures of the damage on this forum, I am guessing they saw them in the feedback thread.