Quote:
Originally Posted by diga
yea, I tried scheduling an oil change/24 month service (included in 2 years free service) AND to do the recall fix. When I called I explained I received the 2 letters, both with VIN specific recall notices. Guy said they'd have to inspect it first. When I took it in I brought the letter, showed it to him - I said this is VIN specific, and look, the VIN matches my car, lol. Then he stammered out something about he couldn't order it, it had to be inspected by a tech and ordered by that tech.
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That's horrible. I was in the EXACT same situation, I combined the 24-month service with the recall.
I don't see how the SA could NOT see the recall before you showed them the letter. When I called my dealership, they were able to link my phone number to the sales record of the car, the VIN and the service record for the car. It also flags any recalls and service campaigns right there on the screen. Not only did the person taking service calls (not the same person who meets you when you show up) see it, but the SA who checked me in had a huge flag pop up on his screen and was able to read it as well. I would think all this data is coming from Subaru NA and not some customer dealership system.
I had the recall on the MySubaru app and at least one e-mail as backup, but didn't need it.