[Stephen W.]

So the parts came in, they fixed the car and I paid the whole bill!
Now, March 12, I receive this short email:

Hello Mr.********,

Thank you for contacting Subaru Canada.

We apologize for the longer than usual wait times we are still looking into your request.

Best Regards.
Jocelyne | Customer Care


WTF? Is this from my first email or my second? I’ll give ‘em until next Monday and then I’m bringing out the big guns!


Reminds me of why I stopped dealing with this service department. I had a problem with the power steering o my 2006 STi. I was told they had to replace the entire pump. There are no rebuild kits. The price with install was damn near a grand! However, if I traded in my old pump I could get a remanufactured one for around $700 all in. I took the car to another shop started by a Subaru mechanic who had left this very shop. He said it was a leaking seal. He checked his tool box and found the exact right size “O” ring and within 20 minutes everything was working fine.
Best part, NO CHARGE! He did my suspension and alignments and every other major item on that and my other cars. Too bad he stopped dealing with the public and went into strictly building comp cars.