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I put in a call to Pella to get a replacement sash for a window in my house. The seal between the panes failed. This is around the 4th or 5th sash I've had to replace in the 8 years I've owned the house. Fortunately, they were installed when the house was built and I'm the original owner, so no cost to me. Still, I'm not very impressed with their quality control.
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