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So I spoke with someone at SoA again today and they claimed the traffic information was only applicable if you have an actual route planned, otherwise it will never show anything.
He said the Nav will route around traffic if you want and also show alerts along a route which is planned via the "Traffic Alert" icon on the map screen, but it will not show those without a route and does not have realtime traffic at all.
I asked him why XM shows NavTraffic not enabled for the radio and he said he doesn't know. I told him I doubt we are talking about the same thing and he said he didn't know enough about the XM service or what it might do with the Nav system to figure out if it's enabled or not.
I called XM again and they said again the radio cannot be enabled with NavTraffic and said I probably didn't get the right radio version with NavTraffic support. I told them the car only comes with one radio and they said they couldn't help me any more.
So basically back at square 1...
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