[Christian628]

I ordered their 5x100-5x114.3 35mm adapter. I waited 12 days and emailed them asking for a ETA. They said that unfortunately they could not get them until March or April. With how unknown and wide that estimation was I wanted to cancel my order because I was under the impression that it would be 10-15 days like their website says. They then told me that they rushed some and it would be their in 4 days. So obviously I decided to just wait it out. 7 days later I email them and they tell me that it was spacers and not adapters that came in. I asked for a ETA and they offered me other sizes and said they have no ETA. I decided to cancel and they said “perfect”. 4 days later I asked when the refund would go through and they responded 12 business days. After that passes and I still haven’t received it I email them again. 16 or 17 business days later I have not got my refund still and they wont respond to emails. I decide to call. I get hung up on twice and sent to a fake “sorry we aren’t taking customer service calls from November 7th to November 11th” message. Like ok wtf so I keep calling and trying to get though. I eventually stop and make another ticket but get no response. I call again earlier today and finally get through. The man who answers is immediately disrespectful and is talking over me. Starts to complain about how much I have called and saying something about how emails should be enough and that I ordered something from a website. Told me that he cant do anything about my refund. I inform him that I will go through my bank and probably in a rude manor but yeah I was angry. A couple minutes after the phone call the refund is pending on my bank… I then sent a email thanking them in a sarcastic way and informing them that it was ridiculous the way they handled this and I would make sure others don’t make the mistake of shopping with them. If you have had good experiences then so be it. They seem to have good products and thats why I ordered with them in the first place. This wasn’t handled professionally and the tone and way I was spoke to is insane. I would not recommend especially for the any of the custom made products. Do as you wish though I just wanted to keep my promise to them and make everyone aware of the service they gave to me.


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