Quote:
Originally Posted by Tcoat
It is more than likely that it is corporate Toyota that declined the warranty with the info they received. Can't see them reversing that with the nature of the damage and the wrong filter being used. The video doesn't disprove a thing since it is just a segment of the whole day and the report doesn't even say WHEN they claimed it happened. They are only going to go so far with goodwill and unfortunately the shopping list in this case likely pushes that boundary hard.
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I think it would still be worth stating your case to someone at corporate and seeing if you can escalate it further. Nothing to lose.