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I hate this marketing wank talk. What happened to straight communication. Wtf is "Customer Experience Centre"? What ever happened to "Customer Service" (possibly an oxymoron but still) or better still just "Enquiries"? Customer Experience Centre sounds like something where they jack you in like in the Matrix. "Ok Nero,take the red pill and your car will be here tomorrow but take the blue pill and your car might be here by the end of next year."
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