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No shit they said the engine failed first then 2 hours later gave you a possible cause.
Step one simple shit like dead battery, no gas ect.
Yeah it isn't starting. Or was it seized?
They look into it further.
Now they find the coolant is non existent and call you back.
If you've been doing maintenance on cars as long as you say you should know there should be obvious proof there was no coolant, honestly IMO you should have way more info than this if you've been working cars this long.
How did the engine fail?
Seized?
Blew a hole in the block?
Ect?
When was the last time you checked the coolant? More importantly WHY did you check it recently if you've only driven it 250 miles in 6 months. You say maintenance every 6k but according to what you've said that means the last time anything was done it wasn't you. Also what is the month and year the car was built. I know you said 2013, but cars built in 2012 are called 2013's and some built in 2013 are 2014's ect.< ANSWER THIS PLEASE
You asking to have the recall done AFTER the car dies is like having the Takata Airbag recall done after the car was wrapped around a tree.
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