Quote:
Originally Posted by phenom86
I got a call from a salesman on saturday that they got one in but when i was there friday to ask service to quickly look at my car and see why the engine is making noise like it was 20yrs old. I was told by a fat service manager "sorry all service techs are busy" but they were all standing around the parts department. First impression.. wont take my car there for service if thats how they work with customers. I dont think it would have taken anyone 10mins to just check it out..
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that's unfortunate, you're right first impressions make a huge difference and can make or break a service relationship. for what it's worth my wife and I have been taking our tC and MR2 to Dublin for regular oilchanges for a few years and generally been happy with them. They give you a very thorough inspection report after every service, even a basic oil change. Good way to see what mechanical issues may be coming and let you plan ahead (i.e. tire tread low, P/S fluid dirty, CV boot starting to crack). Have not bought a car through them though.