Quote:
Originally Posted by FR-S2GT86
Start digging into the fine print of your warranty paperwork paying special attention to the conditions and exceptions clauses.
If there's no rock chip that started it, the problem could be structural. A goog glass technician should be able to tell you whether or not it was caused by a rock.
If you do end up getting a new one and have to run it through your insurance, don't let your insurance company dictate to you who can replace it or what parts to use. I would definitely go OEM on the glass. I've been burned with a faulty replacement windshield that had a flaw in it. Needless to say my insurance company was the one that called the glass company who did the work.
If the problem was not due to a rock hitting the glass, then the manufacturer needs to step up and help you solve the issue. Remember, in situations like this, the DEALER is not your friend. However the MANUFACTURER can relieve some of the burden if the dealer refuses to step up.
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Thanks. I was feeling like the same thing. And yes, I am aware of dictating to my insurance carrier on parts/service - I've been there before. But thanks for reminding me.