Quote:
Originally Posted by spike021
I hate this kind of thing at work:
2:03PM: "Hey spike021,"
2:06PM: "{question}"
Me at 2:09PM: "Hi. Did you try X from the instructions?"
No reply
Me at 3:32PM: "??"
Then nothing till today in the morning.
He replies back, ignores my question, keeps saying he's struggling with Y. So I ask what steps he's tried.
It's been 45 minutes now and no response.
And we're basically expected to help away team people like this sight-unseen because we are a "host team".
Really grinds my gears.
I get it if the problem he's supposedly dealing with wasn't documented (we have a lot of really bad docs) but this stuff I even copy-pasted to him in the chat directly from a document he said he read, lol, and he ignored me.
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That kind of shit drives me crazy. Taking service calls/emails is the same way. I stopped giving test specifications because I want to see what they get, otherwise they say, "oh yeah, that is what I came up with."