Quote:
Originally Posted by RToyo86
Seems like a good dealer then. Most detailers hate working for dealers as they don't let them do their jobs properly.
They are a licensed installer for carpro they should have/be able to get all carpro products. If they didn't have/use reset in house I'd be shocked.
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Carzilla
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The detail shop is part of the dealership. They have a massive state of the art offsite shop (holds about 20 cars) where they do all their own things such as coatings, window tint, PDR etc.
I was supposed to pick up my car April 9th last year but then on March 24 the government announced the shut down effective the next day. They wanted to get all the sold cars off the lot so they pushed it through ahead of schedule. I couldn't get there until right at their closing time but they had a sales manager stay. When I got there I said I would put my own plates on and then w would do the walk around inspection. I was having an issue with one of the bolts so he went and got a self tapping screw and a drill to cut the threads better. I used it and he went to take it back while I was putting the stubborn bolt in. Just as I finished I looked up and he drove away down the road!
So I did the walkaround and was t at all happy. There was a huge doording in the driver door, the ceramic was so streaky it looked horrible, the inside of the windshield looked like it had been wiped with a used oil rag and the owner manual in the special case was missing.
OK, no problem I understand that it was a special circumstance but he dude should have stuck around for me to point these things out not just drove away without saying a word. I went in the dealership and there was only one important looking guy there (no idea what his job was) and I said I had some issues and knew they were shutting down but wanted to make sure somebody was aware. His reply was "well we are closed so what do you want me to do about them?". That did not go over well with me but I just shook my head and walked out.
When I got home I sent a very long text explaining what had happened to my salesman (he was off already because he had just traveled). He was appalled. The next morning I got a call from the top VP from the dealership and he said to bring the car back the next day and they would fix it all. I did and they did! The detail shop manager told me that the sales manager that drove away on me had picked the car up from the shop before it had been inspected and under normal circumstances it would never be delivered that way. This is why they are so willing to work with me now.