Quote:
Originally Posted by vividracing
I'm having to look over this whole thread and go from there. Yes I was also looking for a local with a stock car. I think this is going to clear up a lot of the B.S. in this thread.
This stuff just takes some time to get someone in here to run their car.
As I get some updates I will post them.
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A few points I'd like to make...
First, referring to legitimate questions from forum members, every one a potential customer, in your own thread as BS really says a lot about you and your company. I just reread this thread and there is a few stupid comments but the bulk of what is being asked of you IS legitimate. Take a cue from some excellent product threads by other vendors in this sub forum... be proactive, honest and straight forward. Telling us something that sounds too good to be true without proper details of how you arrived at that point doesn't go very far. You may score some immediate sales from impressionable members with hair triggers on their credit cards but the guys that go the extra mile to show what they've got and how they got there are going to get far more business.
(Sorry if that sounds like I'm bashing you, I'm not. I'm giving you honest feedback from a potential customer's point of view. That sort of thing should be invaluable to you. I know it is in my line of work.)
Second, I'd like to agree with others at this point that are asking for in dependant testing. This is because of how this has been presented. If I were told up front that brand X exhaust was shown in their shop to make 10whp without a tune I'd probably believe it. Again, this depends on how it is presented. I'd anticipate something solid and satisfying when combined with some tuning. But when brand Y says their exhaust makes twice as much power without a good reason as to why I find it difficult to believe.
Lastly, the R&D on this product was not documented? How can an exhaust be developed and put into production without dynos and notes on certain design decisions and so on?
I understand the instinct to get defensive when these questions are asked and arguments are made but, again, I'll caution you. Step back and look at how you can put something together to address as many concerns as possible in a tactful manner. A skeptical customer, much like a customer that comes back to you with a complaint or issue, is a valuable opportunity. You may never see another dime from or hear back from a customer that simply plugs their card in on your website to place an order. A customer or potential customer that engages you on any level is presenting you with an opportunity to earn their business by resolving their issue or answering their question or concern quickly, truthfully, and completely.
I switched to Verizon several years ago when I was dissatisfied with at&t. I've never been disappointed in the quality of their product or coverage but ultimately it was the way they've handled any issues that have come up since that has secured them a loyal customer for life.
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