Quote:
Originally Posted by extrashaky
Think for a minute about what you said.
For the overwhelming majority of cars, removing lug nuts is not a frequent occurrence. 99.99% of the customers are not going to realize you fucked up their wheels until they're stuck in a dark parking lot with a flat 18 months later and either can't get the lug to break loose or end up breaking a stud trying. Even then, they may not realize it was your overzealous tightening that caused it.
And even if they do realize it, 1) it's been 18 months, so how do they prove you were at fault, and 2)why the hell would they take it back to the guys who fucked it up to have them fuck it up again?
OF COURSE you're not going to have customers coming back in to complain. The actual consequence is almost completely separated from the cause. It's the perfect job for avoiding complaints about incompetence.
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Fair enough! Generally, we put on and removed most of their wheels ( very small town, we didn't even have a police department) every season so most of our customers were coming to us for everything. But I do agree, if there were other options, they would probably seek them out if they took issue with what we were doing. I still know that with my personal vehicle, I zip them on/off multiple times a year and never have a problem using just the tire iron to get them off