Quote:
Originally Posted by DarkSunrise
Yep I agree with all of that. I get the sense that if they really wanted to, S/T could send out an engineer to inspect every failed engine under dispute and exert their leverage over their dealers to make things right. But to them, their relationship with any individual dealer is way more valuable than any single customer.
So everyone passes the buck until it's left in the hands of the owner.
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That would be nice, but S/T would need to care enough first. [emoji1]
Weren’t some parts sent back to Japan to be investigated? Maybe entire engines? That also makes me wonder how the recall was handled in Japan.
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