Quote:
Originally Posted by DarkSunrise
Yep I agree with all of that. I get the sense that if they really wanted to, S/T could send out an engineer to inspect every failed engine under dispute and exert their leverage over their dealers to make things right. But to them, their relationship with any individual dealer is way more valuable than any single customer.
So everyone passes the buck until it's left in the hands of the owner.
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I think that sums it up really well, the parent company and dealer play hot potato and the customer ends up getting screwed. It’s just a crappy system in general. And I’m sure the majority of FR-S/BRZ owners that decided (or were forced to in California) didn’t have any problems after the repair. A bunch of owners outside of CA probably didn’t even get the recall done. Possibly in fear of engine failure. Let’s be honest, a lot of dealerships would wash their hands of the repair after they attempt the fix. Any problems after that the customer will likely pay for (because T/S wouldn’t pay them to do the repair again).
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