Quote:
Originally Posted by Dadhawk
I don't completely disagree with you on the ability to choose a shop, that should be an option. S/T aren't going to pay you if you don't fix the issue though Why? Because recall items are good for the life of the vehicle, and if it fails later under the next owner S/T is on the hook to pay again. Actually even if it doesn't fail they might be.
Also, there are circumstances where the warranty repair would have been paid for at an independent shop, but it requires the actual faliure of the valve spring to occur.
Look, I think S/T SHOULD require their authorized dealers to repair an engine that can clearly be shown to have failed because of the repair. It takes just a few minutes to drop the oil pan, look at the screen and go "yep, somebody screwed up, fix it". I just don't think they have that leverage in their dealer agreements. They can agree to pay for it, but I don't know that they can force them to fix it for free, and that is where the rub is.
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Yep I agree with all of that. I get the sense that if they really wanted to, S/T could send out an engineer to inspect every failed engine under dispute and exert their leverage over their dealers to make things right. But to them, their relationship with any individual dealer is way more valuable than any single customer.
So everyone passes the buck until it's left in the hands of the owner.