Quote:
Originally Posted by DarkSunrise
If in some theoretical world Subaru/Toyota has simply paid owners a fair price to replace their valve springs, I’d be less inclined to blame them for the failed repairs since owners could choose whether or not to do the repair, choose the shop they wanted to make the repair, and would have leverage over the shop as a paying customer. But Subaru/Toyota instead used a recall (mandatory in CA) and forced owners to go through their dealerships for the repairs (obviously to their own financial benefit). At that point, they took on more responsibility that the repairs be done properly.
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I don't completely disagree with you on the ability to choose a shop, that should be an option. S/T aren't going to pay you if you don't fix the issue though Why? Because recall items are good for the life of the vehicle, and if it fails later under the next owner S/T is on the hook to pay again. Actually even if it doesn't fail they might be.
Also, there are circumstances where the warranty repair would have been paid for at an independent shop, but it requires the actual faliure of the valve spring to occur.
Look, I think S/T SHOULD require their authorized dealers to repair an engine that can clearly be shown to have failed because of the repair. It takes just a few minutes to drop the oil pan, look at the screen and go "yep, somebody screwed up, fix it". I just don't think they have that leverage in their dealer agreements. They can agree to pay for it, but I don't know that they can force them to fix it for free, and that is where the rub is.