Quote:
Originally Posted by Dadhawk
I think a lot of the confusion around this is from the fact the "retail stores" have the manufacturer's name on them, and go out of their way to make you think it's one in the same.
Now, let's say you bought your car through Walmart. They also do repairs, so this comes up and you take your Toyota/Subaru to Walmart to have the work done, you pay to have it done and Toyota/Subaru then reimburses you for the work. A week later you find out Walmart hosed up the repair. I believe it is reasonable to expect you would think Walmart should repair it, not Toyota/Subaru. because you know Subaru/Toyota is going to say, "hey Walmart hosed it up, talk to them".
Same difference.
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In this case it’s less like Subaru and Walmart, and more like Subaru and an independent garage that Subaru chose, allowed to operate under their Subaru branding, negotiated/contracted with, and paid personally to make the repairs.
When you think about it, the real relationship is between Subaru and the dealership. The owner neither chose to use a Subaru dealership nor paid them for the repairs. It’s pretty easy to see why a dealership wouldn’t give a rats ass about the owner and his blown engine, unless Subaru tells them to.