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Originally Posted by Ohio Enthusiast
That's exactly why failure to follow manufacturer instructions that caused engine failure is up to the dealer, not the manufacturer.
Oil starvation due to incorrectly cleaned and applied sealant during the valve spring recall is the same as a dealer forgetting to put fresh oil during an oil change after draining the old oil. Would they ask Toyota/Subaru to cover the cost of the engine? Or would they own up to their mistake and cover the cost of the engine?
Toyota and Subaru made a mistake in the design of the valve springs, they owned up and payed dealerships to replace the springs (recall/warranty work gets billed to the manufacturer), no need to saddle them with the dealerships' mistakes as well.
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Responsibility should have been shared to make up for the defective parts, or design, and the botched repairs. I can see why Toyota or Subaru would deny coverage if the dealership screwed up a repair. I’m not exactly sure how that dynamic works between the car company and their dealerships. There has to be some give and take to it. Unfortunately there are lots of stories of dealerships refusing to cover the costs of repair. Even for cars under warranty. I’ve read that Hyundai and Kia are famous for denying claims on their 10 year warranties. Now is that the car company or the dealerships? Ultimate authority rests with the car maker I thought.
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