Quote:
Originally Posted by DarkSunrise
The document that you linked is really interesting, particularly this part:
Turns out this was Subaru/Toyota’s mistake all along. This reinforces even more that they should take care of all the owners with failed engines. If it wasn’t for their direct screw up, these owners’ engines would never have needed to be repaired. The risk that a tech would botch the repair job should be borne primarily by the dealership, but secondarily by Subaru/Toyota, and in no event by the owner. Once the dealership fails to honor the mistake, the onus falls on Toyota/Subaru as the cause of the repair to either set their dealership straight and/or goodwill the repair. Subaru/Toyota can’t absolve themselves of their responsibility in this mess.
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Nope. It changes nothing. If the dealership crashed you car while on a test drive after doing a repair should Toyota replace it? They wouldn't have had to do a test drive if it wasn't for the repair.
The blame is squarely in one corner here and there is no way to rationalize around that.