Quote:
Originally Posted by JesseG
If you are a car manufacturer with authorized dealers (that charge a lot for their service), you expect it to be done as if the manufacturer were doing the work themselves. Isn’t that the entire point of an authorized dealer?
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That's exactly why failure to follow manufacturer instructions that caused engine failure is up to the dealer, not the manufacturer.
Oil starvation due to incorrectly cleaned and applied sealant during the valve spring recall is the same as a dealer forgetting to put fresh oil during an oil change after draining the old oil. Would they ask Toyota/Subaru to cover the cost of the engine? Or would they own up to their mistake and cover the cost of the engine?
Toyota and Subaru made a mistake in the design of the valve springs, they owned up and payed dealerships to replace the springs (recall/warranty work gets billed to the manufacturer), no need to saddle them with the dealerships' mistakes as well.