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I constantly have problems with shops putting in 6 quarts when they change my oil because I bring 6 quarts. Last time I only brought 5 and the guy gave me a hard time because it was slightly under, when I explained why he admitted that he would have just put in whatever was there so it was good that I didn't give him all 6. The dealer does it every time and insists it's fine to overfill especially considering that so many of these engines burn a bit of oil, mine doesn't burn any though and they don't seem to understand how that's possible.
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