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When you place an order the invoice email they send you has the contact email for any questions, concerns, or issues. I have always forwarded the invoice email in regards to the order i have a question, concern, or issue with to that provided email and have always gotten a response with in 48hours not counting weekends or holidays. Have done this dozens of times no issues over 2+ years the most recent was 4 months ago (so maybe covid effected this). Not one issue contacting them. It’s also wise to contact any company with at least 2 full business days remaining before a weekend (so before Thursday unless they have different days off) or holiday so it doesn’t get lost in hundreds of unread emails over this time.
Wonder how many of these complaints are user error, or not reading or understanding the add/product for sale properly.
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