[p1l0t]

Originally Posted by NoHaveMSG

I suppose I also have an advantage working for a small company.



Lately accounting keeps getting pissed at me. Our warranty procedure is to charge the customers account or credit card when we send out a warranty part and do a return sales order and issue a credit back to the account or the card once we receive the warranty item back. I find that quite stupid, especially when the customer just got a piece of equipment and they have a problem. So I will just send them a part on an open order and not charge it, and wash it with a return. I will put a "hold" on the account to flag it that there is something going on and a note in the system. Sometimes it takes a while to get the return back and processed so it shows an open unpaid balance. I tell them to go call the customer and tell them they need to pay for the replacement part on their brand new machine that is under warranty. So far they have never taken up my suggestions and just wait for me to process the return when it gets here

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